November 15, 2011

The importance of an Answering Service

The importance of an Answering Service is a topic of discussion that has always generated pointed opinions.  These opinions are usually driven by the experience one has with an answering service, and can usually be broken down into two categories; those who have used an answering service and those who have not.

For those companies that use or need an Answering Service, the benefits are clear.  The most important benefit for most companies is cost.  What would it cost for a company to man a phone line 24 hours a day 7 days a week?  The cost would be astronomical in comparison to the minor cost that they would incur by using our service.  Another benefit is availability.  Sure, a company can have a cell phone manned by an employee after hours, but then you have to factor in the fact that while cell phones are a great device for staying in touch, they are only as reliable as their coverage.  With an Answering Service, dedicated phone lines are not subject to coverage issues, dropped calls or unexplained outages.  Another benefit is live operators.  They have the ability to screen your calls, and only dispatch emergencies that meet the criteria set forth by your company.

For those who do not use or think they need an Answering Service, it is usually because they do not know what they are missing.  Some have answering machines or voicemails pick up after hours, or even have their calls going to a cell phone.  Their calls are being answered by a machine, but is the person calling listening to the voicemail message and getting the service they need?  More than likely…no.  They are getting a pre-recorded message that cannot adapt, think for itself, or truly meet the needs of those who are calling.  If you ask yourself, your peers and your friends, you will probably find that most people find anything other than a live person an unreliable method of communication.

If you call a company needing something,  and get a voicemail or answering machine, do you hang up and call the next company?  Or would you rather have your questions or issues addressed right away? Is there a company other than that one that is willing to do that for its customers?  How many dissatisfied customers are you leaving behind?

Our clients represent a wide variety of industries:  from hair care products for which we process orders, to government agencies that we dispatch emergency calls for.  The needs of our clients are varied. We at Professional Answering Service have positioned our company to be a viable answer to the needs of any client, large or small.  Click on the link above and check out our website, or call us at (800) 563-3717 today for more information.