November 15, 2011

Have You Spoken With an Answering Service?

When interacting with businesses in your daily routine, whether that is at work or at home, a thought that might not occur to most people is “I wonder if I was speaking with an answering service?”  Well chances are that you were.



There are many reasons for any number of businesses to utilize answering services.  Some are related to cost, others to logistics.  It could be a small company that has insufficient staffing to handle every call, and they use a service for those calls that they cannot answer.  It could also be that they do not want to staff their phones after hours for emergency calls that may or may not come in, and use a service to field and dispatch those calls.  How would this affect you, the caller?



Let’s say it is summer, and temperatures are soaring.  It is Saturday and your air conditioner is not working.  Well it sounds like time to call in a professional.  You research and find a place to call, and you speak to someone who advises you that a tech will call you back shortly.  You have probably spoken to answering service operator.



Let’s say it’s midnight, and your child has a fever.  You are unsure of whether to treat with Tylenol or if you should take your child to the emergency room.    You call the doctor’s office and speak to someone who then forwards your call to a doctor.  You have probably spoken to an answering service.



Whatever the reason for your interaction with an answering service, the goal  is to provide you with the assistance you need to get you in touch with the people who can help you.  And if you are a service provider, we can help get the people who need you in touch with you.



Please feel free to call us at 1(800) 563-3717 or you can visit us at www.proans.com.


OMM